Cancellations
• We don’t accept cancellations. But please contact us if you have any problems with your order.*
Returns & Exchanges
To return your product, you should mail your product to: jemcoastjewelry@gmail.com.
• We gladly accept returns and exchanges. Just contact us within 3 days of delivery & Ship items back within 7 days of delivery.
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jemcoastjewelry@gmail.com and send your item to the address we will tell you.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The following items can’t be returned or exchanged, unless they arrive damaged or defective. We can’t accept returns for:
– Custom products or personalized orders
– Earrings if opened due to hygiene reasons
• Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery, unless these exceptions:
– Custom products or personalized orders
– Earrings if opened due to hygiene reasons
• All buyers are be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the item is not returned on it’s original condition, the buyer is responsible for any loss in value.
• If you return the item make sure you send it back in the same shipping envelope or box and inform the post office employee that is a RETURN, in order we to receive it without custom taxes. Otherwise we can’t accept it.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
• In case of refund, you first have to ship the item back, and when it arrives to us and only if is in its original condition, then starts the refund procedure.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jemcoastjewelry@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.