1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized WordPress to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the WordPress Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the WordPress Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• WordPress. I share information with WordPress as necessary to provide you my services and comply with my obligations under both the WordPress Seller Policy and WordPress Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. Orders
We ship your orders to you as soon as the payment is approved. In some cases it takes 1-3 days.
8. Shipping
• We offer FREE Shipping Worldwide for total orders over 70€, or on selected items. Otherwise, the delivery times & costs are the following:
- To Greece –> 2-5 business days –> 5.00€
- To Europe –> 4-10 business days –> 6.40€
- To Everywhere Else –> 8-30 business days –> 6.40€
• Your orders are ready to be shipped in 1-3 business days.
• Shipping companies do their best to deliver the shipment in these shipping estimates, but can’t guarantee them.
• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
• All orders are sent via Hellenic Post, including the free shipping. For an upgraded shipping method contact the seller. Free shipping is only offered via Hellenic Post.
9. Cancellations
• We don’t accept cancellations. But please contact us if you have any problems with your order.
10. Returns & Exchanges
To return your product, you should mail your product to: jemcoastjewelry@gmail.com.
• We gladly accept returns and exchanges. Just contact us within 3 days of delivery & Ship items back within 7 days of delivery.
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jemcoastjewelry@gmail.com and send your item to the address we will tell you.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The following items can’t be returned or exchanged, unless they arrive damaged or defective. We can’t accept returns for:
– Custom products or personalized orders
– Earrings if opened due to hygiene reasons
• Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery, unless these exceptions:
– Custom products or personalized orders
– Earrings if opened due to hygiene reasons
• All buyers are be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the item is not returned on it’s original condition, the buyer is responsible for any loss in value.
• If you return the item make sure you send it back in the same shipping envelope or box and inform the post office employee that is a RETURN, in order we to receive it without custom taxes. Otherwise we can’t accept it.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
11. Refunds
• In case of refund, you first have to ship the item back, and when it arrives to us and only if is in its original condition, then starts the refund procedure.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jemcoastjewelry@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
12. Product Safety Instructions – Warnings
• Small Parts: Keep jewelry out of reach of children and pets. Small pieces may pose a choking hazard.
• Allergy Notice: Our jewelry is crafted from 925 sterling silver and may contain small traces of other metals. Also our brass jewelry collection may contain small traces of other metals. If you have metal sensitivities, please consult with a professional before wearing.
• Sharp Edges: While rare, handmade jewelry may have small edges that could cause minor scratches. Handle with care.
• Chemical Exposure: Avoid exposure to harsh chemicals, cleaning agents, or perfumes, as they can cause skin irritation or tarnish the jewelry.
11. Jewelry Care Tips
• Storage: Store your jewelry in a cool, dry place, ideally in an anti-tarnish pouch or box. Avoid storing pieces together to prevent scratches.
• Cleaning: Use a soft, lint-free cloth to gently polish your jewelry. For a deeper clean, use a mild soap solution and dry thoroughly. Avoid abrasive materials.
• Tarnish Prevention: Wear your jewelry often; the natural oils from your skin can prevent tarnish. If not worn regularly, use anti-tarnish strips in your storage area.
• Water Contact: Avoid prolonged contact with water, including swimming pools, hot tubs, and showers, as this can dull the finish.
Additional Information
For any questions or concerns, please reach out to us at:
jemcoastjewelry@gmail.com or at the link https://jemcoast.com